Support

Support for Supervising Teachers

Our Supervising Teachers have a number of support options available to them.

Online Learning Advisors (OLAs)

OLAs are online tutors who work with our Pre-Service Teachers to support their learning around the course content and placement experience. They are the first point of contact for both you and your student. OLAs contact the Supervising Teacher and Pre-Service Teacher before the placement period commences to support a quality placement experience. They assist by:

Offering support for the Supervising Teacher when required in addressing the placement assessment
Being a point of contact for the education setting and Pre-Service Teacher if problems arise during the placement
Liaising with the Unit Coordinator to facilitate further action and support as required
Providing support for the Supervising Teacher when a support plan has been raised.

Student Services

This team communicates to all education settings who have accepted a Swinburne Online student. They can assist with:

Updating placement information
Providing payments for the supervision of our Pre-Service Teachers

Email: placements@swinburneonline.com

Student Advisors

Our Student Advisors are available to help with any queries students may have across the week and weekend.

Phone (1300 937 765): 7 days a week between 8am – 9pm Monday to Friday and 10am – 6pm on weekends (AEST/AEDT) or via email (help@swinburneonline.com).

For school/setting concerns related to the placement you will ideally email the OLA, but for urgent concerns school/setting representatives can contact our Help Hub support team by phone (1300 937 765) 7 days a week between 8am – 9pm Monday to Friday and 10am – 6pm on weekends (AEST/AEDT).