Student Advisors

Support our students

As we grow and develop, so do our students! Imagine working in a fantastic team, feeling genuine reward in what you do, within a tertiary institution who has been named as the fastest growing Australian company in 2015. Let’s not forget accredited AON Hewitt Best Employer in 2014 & 2015!

Our culture of collaboration, respect and innovation translates to the best possible experience for why we do what we do: caring for our students. It also means that as a very special provider of care to our students, we look after you with an interactive work environment! If you like food, pilates and massages – there may be a bit of that around too!

About the role

Strap yourself in and get ready to speak to students, all the time! Never a dull moment, it’s fast-paced, highly collaborative and highly rewarding if you are passionate about helping students. You will be pivotal in providing our students’ guidance, technical support and everything in between. From orientation to graduation, you will be there every step of the way. Sounds like a ‘one-stop shop’? It is!

The team provides support Mon-Fri 9am-9pm (AEST) and weekends and public holidays from 10am-6pm (AEST) so please note that shift times may rotate every 6 weeks.

Key responsibilities

Provide exceptional, high quality student support with general student enquiries
Provide general IT support, program information and advice related to student administration policies and procedures
Provide empathetic, personal and supportive phone and email support
Solution-focused resolutions
Identify resources to support student learning
Participate in programs to improve student engagement and retention
Identify opportunities to enhance the student experience

The ideal candidate

Experience with a Learning Management System (e.g. Blackboard) is essential
Completion of a tertiary degree
Relevant work experience in the student support environment,
Demonstrated ability and willingness to thrive in a fast-paced environment
Resilience, and the ability to work with high volume queries (phone and email)
Demonstrated knowledge of student services requirements
A demonstrated commitment to exemplary customer service and the ability to be flexible and responsive to customer needs
Evidence of being a hands-on self-starter with a solution-focused attitude
Excellent interpersonal communication skills

Interested? Let Us Know

We’re always interested in hearing from inspiring educators and talented support staff.